Privacy policy

Elevate Build Property Services (ABN 46 247 835 564) ("we", "us") respects your privacy. This policy explains what personal information we collect through elevatebuild.com.au and how we use it.

What we collect

• Details you send us: your name, company, phone, email, role, property address, job details and any photos you upload through our quote or booking forms, or send by phone, text or email.
• Website usage: pages visited, the device and browser used, and how you arrived at the site (for example from a Google or Facebook ad). This is collected with cookies and similar technology through Google Analytics, Google Ads and the Meta Pixel.

How we use it

• To respond to your enquiry, quote, book and carry out work, and send reports and invoices.
• To arrange access to the property with you, tenants or building managers.
• To understand which advertising and pages bring in enquiries, so we can improve the site and our ads.

We don't sell your information. We share it only with the licensed trades and suppliers who carry out your job, with service providers that host our website, forms and email (Netlify and Google), and where the law requires it.

Cookies and advertising

Google and Meta may use cookies to measure our ads and show our ads to people who have visited the site. You can opt out of personalised ads in your Google ad settings and Facebook ad preferences, or install the Google Analytics opt-out add-on. You can also block or delete cookies in your browser settings.

Storage and security

Enquiries are stored in our email and secure cloud systems. Some providers may store data outside Australia. We keep job records for as long as we need them for the work, warranty and legal obligations, then delete them.

Access, correction and complaints

You can ask to see or correct the personal information we hold about you, or raise a privacy concern, by emailing enquiries@elevatebuild.com.au or calling 0433 202 551. We'll respond within 30 days. If you're not satisfied, you can contact the Office of the Australian Information Commissioner.